App keeps crashing or closing by itself
Clearing the app's cache fixes it in 30 seconds. This removes corrupted temporary files without deleting your progress or login info. Try that first.
When an app crashes, it's one of three things: the app's temporary files got corrupted, the app needs an update, or your phone is running out of storage. The good news is clearing the cache works for most crashes. It takes 30 seconds and doesn't touch any of your saved data.
Risk: Low
⏱ 5-10 minutes
Beginner
⚡ Before you start
- ✓Have the crashing app open and available on your home screen
- ✓Stay on this screen while you work through the steps
- ✓Make sure you have at least 1GB of storage free — we'll check this in a later step if needed
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Uninstalling the app and reinstalling it right away instead of clearing cache first. Clearing cache takes 30 seconds and works without losing anything.
- Clearing app data when you only needed to clear cache. You just lost your saved progress for no reason.
Signs you need professional help
- If the app still crashes after you've cleared cache, updated it, and cleared data, or if multiple different apps are crashing, get in touch and we'll dig deeper.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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