Your phone won't charge on a wireless charger
The charger pad probably has dust blocking the connection or your phone's charging coil has something covering it. Cleaning both fixes it for most people in seconds.
Wireless charging works through a magnetic connection between your phone's coil and the charger pad. When the connection breaks, it's because dust, dirt, or a phone case is blocking the coil. We'll clean the pad and check what's between your phone and the charger.
Risk: Medium
⏱ 5–10 minutes
Beginner
⚡ Before you start
- ✓Have a soft cloth available to clean with
- ✓Have access to your phone's charger and another wireless charger to test with if possible
- ✓Make sure your phone is at or below 80% battery so you can test if charging starts
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not removing the phone case before assuming the charger is broken — many cases block wireless charging
- Thinking the charger is off when actually it's just not plugged in properly
Signs you need professional help
- If your phone charges on a different wireless charger but not on yours, the charger pad is faulty. If it won't charge on any wireless charger even without a case, your phone's charging coil can be damaged — give us a call.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
