Phone calls keep dropping or cutting out
Dropped calls are a network issue, not a phone problem. Check your signal bars at the top of the screen. If you have weak signal (1-2 bars), move to a location with better coverage and try again.
Phone calls need a strong, stable connection. Either WiFi or cellular. When that connection weakens or cuts out, the call drops. Signal strength, WiFi stability, or too many apps using data at once can all cause drops. Finding the cause is as simple as checking your signal bars and moving to a better location.
- ✓Have a test person ready to call you so you can check if calls stay connected
- ✓Stay in the same location for at least 5 minutes when testing to see if signal improves
- ✓Note whether you have WiFi turned on or if you're using cellular only
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Blaming the phone when it's actually weak signal. Always check the signal bars first
- Not realizing WiFi Calling can be enabled and that unstable WiFi causes drops more than carrier problems
- Not trying a different location before assuming the phone is broken
Signs you need professional help
- Calls drop consistently even in areas with strong signal and you've checked all settings, or your carrier confirms there's a network issue on their end.
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