Nearby Share not finding devices or failing to send files
Nearby Share needs Bluetooth, location services, and file transfer permissions to be on. Turn both on and make sure both phones have Nearby Share enabled. If the transfer still fails, restart both phones.
Nearby Share lets you send files to nearby phones using Bluetooth and WiFi. It needs Bluetooth, location services, and the right permissions on both phones. If one of these is off, the share will fail. We'll turn on what's needed and get the connection working.
- ✓Make sure both phones have Bluetooth turned on
- ✓Make sure both phones have location services enabled (Nearby Share needs it even though it doesn't share your exact location)
- ✓Both phones need to be unlocked—Nearby Share won't work if either phone is locked
- ✓Keep both phones within arm's reach of each other for the best connection
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Forgetting to turn on location services. Nearby Share needs it even though it doesn't share your actual location
- Having the receiving phone set to 'No one' without realizing it blocks all shares
- Moving too far apart during the transfer and not understanding why it failed
Signs you need professional help
- If you've turned on Bluetooth and location, moved close together, and Nearby Share still won't find any devices, give us a call and we'll check your phone's Bluetooth hardware.
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