Your Android touchscreen is not responding to touches
Force restart your phone first — that fixes software freezes immediately. Then remove any screen protector and test the bare glass. A broken screen protector is surprisingly common and looks like the whole screen is broken.
Unresponsive touchscreens are caused by a software freeze that a restart can fix, a cracked screen protector blocking the touch signals, or physical damage to the screen glass itself. We'll check each one in order.
Risk: Medium
⏱ 5-10 minutes
Beginner
⚡ Before you start
- ✓Know how to force restart your phone (Power + Volume Down for 10 seconds)
- ✓Have a fingernail or thin tool to carefully peel off a screen protector
- ✓Have 5-10 minutes to test different parts of the screen
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the screen glass is broken when it's just a cracked screen protector
- Restarting the phone without removing the protector first, so the problem still looks like the screen is broken
- Not realizing a software freeze is causing the problem — a restart would have fixed it immediately
Signs you need professional help
- If the screen is still unresponsive after restart and removing the protector, or if there are visible cracks in the glass, or if the phone got wet and stays unresponsive after drying, give us a call and we can discuss screen repair or replacement.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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