eSIM not activating after transferring to a new phone
Your eSIM needs to reconnect to your carrier's network after the transfer. Restart your phone first. This re-registers your eSIM on the network. If that doesn't work, check that you're not in airplane mode and that your phone recognizes the plan.
When you move an eSIM to a new phone, it sometimes takes a moment to reconnect to your carrier's network. The plan is already transferred, so your phone just needs to find the signal. A simple restart gets most eSIMs working again in seconds. If it doesn't, it's airplane mode being on by mistake or your phone not detecting the eSIM correctly.
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Forgetting to check that airplane mode is off. It silently blocks all signals
- Trying to add the eSIM again instead of just activating the one that's already there
- Waiting too long without contacting the carrier. They can see the transfer and complete it manually
Signs you need professional help
- If the eSIM is in settings but shows 'No Service' after you've restarted and airplane mode is off, or if it's been more than 30 minutes with no signal, give us a call and we'll work with your carrier to activate it.
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