eSIM not activating when you set up your new phone
Your eSIM won't activate because the phone can't reach your carrier during setup. WiFi is off or unstable in cases. Make sure you're connected to strong WiFi, then go back and try activating the eSIM again.
An eSIM is a digital version of a SIM card that lives inside your phone. When you set up a new Android phone, it tries to contact your carrier over WiFi to activate it. If WiFi is weak or off, or if the phone and carrier can't talk to each other, activation fails. We'll walk you through reconnecting to WiFi and using a manual activation code if the automatic activation keeps failing.
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not checking WiFi signal strength. Weak WiFi times out during activation
- Trying to activate without an activation code when automatic setup fails
- Not restarting the phone between troubleshooting attempts
Signs you need professional help
- If you've tried strong WiFi and still can't activate, get in touch and we can contact your carrier to check if there's an issue on their end or send you a fresh activation code.
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