Find My Device won't locate your Android phone
Find My Device can't locate your phone because it's either off, has no internet connection, or has location services disabled. Check that your phone is on and connected to WiFi or mobile data. If Find My Device is enabled on your phone, the location will appear within seconds once you have internet.
Find My Device works by continuously sending your phone's GPS location to Google servers when your phone is on and has internet. If your phone is off, has no connection, or has location disabled, Google can't see where it is. We'll check that Find My Device is enabled and that location services are working.
- ✓Have access to your Google account on the Find My Device website
- ✓Know which Google account is logged into your lost phone
- ✓Have a computer or another device to access the Find My Device website
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Searching on the wrong Google account — if your phone is logged into account A but you search on account B, it won't be found
- Thinking your phone is off when it can just have no internet — always check WiFi and mobile data first
Signs you need professional help
- If your phone has been lost or stolen and Find My Device shows offline after you've confirmed it's on with internet connection, your phone can be in an area with no signal. If it doesn't appear within 24 hours, file a report with local police and call your carrier to block it. Give us a call for help with your carrier.
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