Contacts won't transfer to your new Android phone
Contacts transfer automatically through your Google account during setup. If they didn't show up, either they weren't backed up on the old phone, or they're stored in a different account. Check if you're signed into the same Google account on both phones, or manually import contacts from your SIM card or backup file.
Android backs up contacts to your Google account automatically. When you set up a new phone and sign in with the same account, contacts should restore. If they didn't, it's because the old phone had a different account, contacts weren't backed up, or they're stored on the SIM card instead. We'll check where your contacts are and get them onto your new phone.
- ✓Know which Google account was on your old phone
- ✓Have your old phone available to check
- ✓Have your new phone set up with a Google account
- ✓Have access to your Gmail account if needed
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Signing into a different Google account on the new phone than the old one — this is the most common reason contacts don't transfer
- Not realizing contacts need to be backed up before switching — if they weren't backed up, they can't restore
Signs you need professional help
- If you've checked the account, verified backup is enabled, and tried importing from SIM but contacts still aren't showing, give us a call and we can help check the old phone or recover contacts from your email.
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