Your phone won't receive picture messages (MMS)
MMS needs mobile data to download — your data is probably turned off or your APN settings are wrong. Turning data on and checking your carrier settings fixes it for most people.
MMS messages use your phone's mobile data connection to download pictures and multimedia. When MMS won't work, it's because mobile data is off, your APN settings are wrong, or your carrier has restricted MMS. We'll turn on mobile data, reset your APN, and check your messaging app permissions.
- ✓Make sure you have a mobile data plan with your carrier
- ✓Have your carrier's name and customer service number handy in case you need to contact them
- ✓Make sure you're not in airplane mode
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not realizing that MMS needs mobile data when they're used to texting working over WiFi
- Forgetting to turn mobile data back on after testing WiFi
Signs you need professional help
- If mobile data is on, Airplane mode is off, your messaging app has permissions, and your carrier has MMS enabled but you still can't receive picture messages, give us a call — there can be a deeper network or carrier issue.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
