Picture messages (MMS) won't send on your Android
Picture messages need mobile data to send. They can't go through WiFi alone like text messages can. Turn off WiFi and make sure mobile data is on, or connect to WiFi that includes a mobile data connection. If data is on and pictures still won't send, try restarting your phone.
Text messages use a special network protocol that works over WiFi. Picture messages use mobile data and need a real internet connection. If you're only on WiFi, picture messages will fail. If mobile data is on but pictures still won't send, it's a data problem or the messages app has a glitch.
- ✓Have a picture ready to send for testing
- ✓Know if you're on WiFi or mobile data
- ✓Be ready to check your signal strength
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Forgetting that picture messages need mobile data and not realizing WiFi isn't enough
- Trying to send a picture in a very weak signal area and not realizing the bars are too low
- Assuming the messaging app is broken when it's just a temporary data connection issue
Signs you need professional help
- If mobile data is on, signal is strong, and picture messages still fail after restart, contact us and we'll check your account and settings.
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