An employee lost their work phone or laptop
Act immediately. The longer you wait, the bigger the security risk. First, change the employee's password from another computer to lock them out of email and accounts. Then lock or wipe the missing device remotely.
A missing work device is a security emergency because anyone who finds it can access company email, files, and customer information. The moment you know it's lost, lock the employee out of their accounts and wipe your device to erase everything on it. Moving quickly stops someone from accessing data. Waiting even a few hours gives them a chance to break in.
- ✓Confirm your device is truly lost or stolen. Ask if they've checked their car, desk, or home
- ✓Check what data was on your device. Work email, OneDrive files, customer records, source code
- ✓Ask if the employee saved their password anywhere or if someone else knows it
- ✓Confirm whether your company uses mobile device management software
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Waiting to change the password. Do this first before trying to wipe the lost device
- Forgetting to wipe your lost phone or laptop and just changing the password. Your files are still on it
- Not checking if anyone else has access to the employee's accounts during the lost time
- Not communicating to the team about the lost device. They won't know to watch for impostor emails
Signs you need professional help
- You can't access your MDM console or don't know if you have one. Contact your IT provider right away, your device is offline and you can't wipe it. Ask your MDM vendor for help, or you suspect your device was stolen and customer data was accessed. Contact your IT support and your security team.
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