Cash drawer won't open. Stuck closed
First check nothing is blocking the drawer. Try the manual key gently. If the key works, the latch is just stuck. Use a lubricant spray.
Cash drawers have a manual backup key for when electronics fail. If both the electronic trigger and manual key don't work, the physical latch is stuck or broken.
Risk: High
⏱ 5-30 minutes based on severity
Beginner
⚡ Before you start
- ✓Is something blocking the drawer from opening?
- ✓Can you turn the manual key at all?
- ✓Did the drawer get forced shut recently?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Forcing the key too hard and breaking the lock
- Not checking for blockages first
- Thinking the solenoid is broken when the latch is just stuck
Signs you need professional help
- Manual key won't turn at all, key turns but drawer still won't open after lubricant, or drawer frame is visibly bent or damaged.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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