Email stuck in your Outbox and won't send
An email stuck in your Outbox means your internet connection dropped or Outlook lost connection to your email server. Close Outlook completely, restart your computer, and open Outlook again. If the email still won't send after that, try deleting it and typing it again with fewer attachments.
When you send an email, Outlook puts it in your Outbox while it sends it to your email server. If your internet cuts out or Outlook loses its connection, the email gets stuck. It can also get stuck if the email is too large with big attachments, or if there's a problem with your Outlook settings. Start by closing and reopening Outlook.
- ✓Make sure your internet connection is stable before starting
- ✓Close any other applications that might be using your network so Outlook can send the email
- ✓Have a second email address ready in case you need to test sending to yourself
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to resend the same stuck email over and over. Delete it and start fresh instead
- Not checking your internet connection first. Outlook can't work without it
- Forgetting that big attachments can cause sending problems. Use OneDrive or another file sharing service for large files
Signs you need professional help
- If you've restarted Outlook and checked your internet but the email still won't send, you're seeing an error message that mentions server, authentication, or firewall, or multiple emails are getting stuck (not just one), get in touch and we'll sort it out.
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