Can't log in - two-factor authentication isn't working
MFA codes expire fast. Use your backup code or recovery email if you have it. If you can't use those, contact IT to reset MFA.
Two-factor authentication protects your account but can lock you out if the code stops working or you lose access to the code generator. There are backup options.
Risk: High
⏱ 5-10 minutes
Beginner
⚡ Before you start
- ✓Have any backup MFA codes or recovery codes you may have saved
- ✓Keep your company phone or the device that generates your MFA codes with you
- ✓Make sure you have access to your backup email address if your phone is unavailable
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not saving backup codes when setting up MFA
- Deleting authenticator app without saving codes first
- Trying the same expired code twice
Signs you need professional help
- You have no backup codes and no recovery email, recovery email isn't working, or authenticator app codes don't work after re-installing.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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