New employee can't access the company shared drive
New employees need to be added to the shared drive folder before they can see it. Ask the person who manages access (such as IT or your manager) to add their email to the shared drive. Once that's done, they need to close and reopen File Explorer or Finder to see it.
A shared drive is only visible to people who have been given permission to access it. When you add a new employee, their account is created but they aren't automatically added to shared folders. Someone with admin rights needs to grant them permission first. Once that's done, they need to refresh their file browser to see it.
- ✓Know the name of the shared drive or folder the employee needs to access
- ✓Know who manages shared drive access at your company — you'll need to contact them to add the employee
- ✓Have the employee's email address and their role so you can request the right permissions
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not realizing that shared drive permissions are separate from the user account. Having a work email doesn't automatically give them access
- Trying to troubleshoot on the employee's computer before checking if the admin actually added them yet
- Not restarting the computer after the admin grants access. Windows and Mac cache the permission list and need a reboot
Signs you need professional help
- The admin added them but they still can't see the drive after restarting the computer; they can see the drive but get an access denied error; or multiple new employees all have the same problem.
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