Single sign-on isn't working - can't log into work apps
Try logging out completely, clear your browser cache, and log back in. If SSO still doesn't work, try using a direct username and password login instead.
Single sign-on uses one login for all your work apps. When it breaks, it's a session issue or cookie problem. This is temporary and fixable.
Risk: High
⏱ 5-10 minutes
Beginner
⚡ Before you start
- ✓Have your company login credentials ready — you may need to use direct login as a backup
- ✓Make sure you have a stable internet connection
- ✓Be ready to clear your browser cache during troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not logging out completely before logging back in
- Not checking if direct login works
- Assuming your account is locked when SSO is just broken
Signs you need professional help
- SSO still fails after cache clear and restart, direct login doesn't work either, or multiple people can't use SSO at same time (system outage).
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
