OneDrive files aren't syncing to your computer
OneDrive sync breaks when the app gets stuck or loses connection. Try pausing and resuming sync, restart your computer, or re-add your account to OneDrive.
OneDrive copies files between your computer and the cloud so you have them everywhere. When sync breaks, changes don't copy both ways. This means the app got stuck, lost internet, or has a login problem.
Risk: Medium
⏱ 10-20 minutes
Beginner
⚡ Before you start
- ✓Have a working internet connection and check that you can load websites
- ✓Know your company email address and password in case you need to re-sign in
- ✓Make sure the computer is on and has been for at least 15 minutes
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not checking if sync is manually paused
- Not restarting the computer
- Thinking the problem is OneDrive when it's your internet
Signs you need professional help
- OneDrive shows an error code that persists after restart, files sync one way but not the other, or sync never catches up no matter how long you wait. Get in touch and we'll investigate whether it's a licensing issue or account problem.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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