Shared mailbox isn't receiving emails
Check the shared mailbox is enabled to receive mail, check people have permission to access it, and check it's not getting filtered as spam.
Shared mailboxes are email addresses used by teams, not individuals. When they stop receiving mail, it's because mail flow is disabled, people don't have access, or emails are getting blocked.
Risk: High
⏱ 15-30 minutes
Intermediate
⚡ Before you start
- ✓Can you see the shared mailbox in Outlook or online?
- ✓Are other team members receiving emails in it?
- ✓Did anything change recently (new user, rules, security update)?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not checking if you have permission first
- Assuming mailbox is broken when really you don't have access
- Not testing with a simple test email
Signs you need professional help
- If you've gone through all the steps and the issue persists, get in touch and we'll help sort it out.
Book a technician
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