OneDrive Files On-Demand not downloading files when you click them
Files On-Demand files need your internet connection to download when you click them. If it's not working, you're either offline or have a connection problem. First restart your computer, then check your internet connection by visiting a website.
Files On-Demand is a feature that keeps your files in the cloud to save space, then downloads them the moment you click. When you click a file with a cloud icon, OneDrive should immediately download it. If it's not downloading, your connection is interrupted, the file got corrupted, or there's a permission issue.
- ✓Have a file ready to test with - either a cloud file from OneDrive or one that was recently synced
- ✓Make sure OneDrive is installed on your computer and you're logged in with your work account
- ✓Keep your computer plugged in while troubleshooting so it doesn't sleep mid-download
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to open files without checking if they're online first. Always check your internet connection
- Not restarting the computer before troubleshooting. Restart fixes most OneDrive problems
- Trying to open the file again immediately instead of waiting for the download to finish
Signs you need professional help
- If you've gone through all the steps and the issue persists, get in touch and we'll help sort it out.
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