OneDrive not syncing shared folders from other people
Shared folders don't sync automatically in OneDrive. You need to add them manually from the web or use the Shortcut feature. Go to onedrive.com, find the shared folder, and click Add shortcut to My files or use the desktop app to sync it.
OneDrive doesn't automatically pull in folders that other people share with you. You have to tell it which shared folders you want on your computer. The easiest way is to add a shortcut from the web, or sync it through the OneDrive app settings if you want it as a full copy.
- ✓Have the name of the person who shared the folder with you so you can reach them if needed
- ✓Make sure you're logged into onedrive.com with your work account
- ✓Keep the shared folder link handy in case you need to request access again
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Waiting for the folder to show up on its own. Shared folders don't sync automatically in OneDrive
- Syncing multiple copies instead of using a shortcut. Shortcuts are easier and don't use your storage
- Not checking if access was actually granted before trying to sync
Signs you need professional help
- If you've gone through all the steps and the issue persists, get in touch and we'll help sort it out.
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