OneDrive showing sync conflicts with multiple versions of the same file
Sync conflicts happen when you and someone else edit the same file at the same time, or when your computer loses connection during a save. Find the most recent version, copy the content you need, delete the extras, and make sure only one person edits the file at a time going forward.
OneDrive tries to sync one version of each file to keep everything in sync. When two people edit the same file at the same time. Or your computer loses connection while saving. OneDrive can't merge the changes. Instead, it creates multiple copies so you don't lose work. You'll need to pick which version is correct, combine the best parts, and clean up the extras.
- ✓Look in the folder. How many conflicting copies do you see?
- ✓Check the timestamps on each version. Which one is newest?
- ✓Did you or a colleague edit this file at the same time?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Deleting files without opening them first. You can delete the version with the best content
- Not merging content from the old version. You lose work before deleting
- Assuming the newest timestamp is always the right one. Sometimes the older version has better content
Signs you need professional help
- If conflict copies keep appearing even after you delete them, or if you need help deciding which version is correct, give us a call and we'll help you resolve it.
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