SharePoint files not syncing to your computer
SharePoint sync has been paused or is stuck. Check the sync icon in your system tray, unpause it if needed, and restart your computer. This fixes it.
SharePoint files stop syncing when the sync client is paused, your internet drops, or the sync service gets stuck. We will check the sync status, restart the sync client, and make sure your account is still connected.
Risk: Medium
⏱ 10-15 minutes
Intermediate
⚡ Before you start
- ✓Make sure your computer has an active internet connection available
- ✓Keep the OneDrive sync folder path handy - you'll need to know where it's supposed to sync
- ✓Have File Explorer (Windows) or Finder (Mac) ready so you can check the local folder
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Pausing OneDrive to free up computer resources, then forgetting that it is paused. Check the sync status first before troubleshooting further.
- Confusing SharePoint and OneDrive. SharePoint sites sync through OneDrive. You do not open SharePoint on your desktop the way you would open a folder.
Signs you need professional help
- If your SharePoint files are still not syncing after you have signed back in and restarted OneDrive, there can be be a connectivity issue or a permissions problem with your account. Give us a call and we will get it sorted.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
