Files tab in Microsoft Teams not loading or showing an error
The Files tab is having trouble connecting to SharePoint or OneDrive, but your files are still there. Start by refreshing Teams completely. Close it fully and reopen it. If that doesn't work, clear your Teams cache, which fixes this in a couple of minutes.
The Files tab in Teams connects to the SharePoint or OneDrive storage behind your team. If that connection gets stuck or confused, the tab shows nothing or throws an error. The fastest fix is a hard refresh to restart that connection. If it keeps happening, clearing out Teams' stored data clears away old information that can be causing the problem.
- ✓Be in a Teams channel or group chat that has a Files tab
- ✓Have access to OneDrive and SharePoint to test file access
- ✓Be ready to clear your browser cache if needed
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Clearing Teams data from Windows Settings instead of manually deleting the cache folder. The Settings option doesn't always clear everything
- Assuming the files are deleted if the Files tab won't load. Your files are still in SharePoint or OneDrive, the tab is just having trouble showing them
- Not waiting long enough for the tab to load on the first try. Sometimes it takes 30 seconds or longer on slow internet
Signs you need professional help
- If the Files tab still will not load after checking permissions and clearing cache, give us a call and we will help.
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