VPN not connecting to your company network from home
VPN connection problems are caused by outdated VPN software, a weak internet connection at home, or a security block on your company network. Start by restarting both your computer and your home router. This fixes about 70% of VPN issues. If that doesn't work, update your VPN client software and check that your credentials are correct.
Your VPN connects your home computer to your company network like a secure tunnel. When that tunnel won't form, it's because the VPN software is outdated, your home internet is unstable, or something on your company network is blocking the connection. A restart and a software update fix most problems.
- ✓Have your VPN client installed and available to test
- ✓Know your company's VPN connection name or address from your IT team
- ✓Have your work account credentials ready to authenticate to the VPN
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Using the wrong VPN app. Your company can use Cisco AnyConnect but you installed Fortinet by mistake
- Typing the password in the client wrong and then resetting it unnecessarily when the problem was a typo
- Not restarting the computer after updating the VPN software
- Assuming it's a home internet problem when it's actually a company network or account issue
Signs you need professional help
- You've restarted and updated but the VPN still won't connect. Contact your IT admin, you see an error like 'License expired' or 'User not authorized'. Your admin needs to renew your access, or multiple employees can't connect to VPN at the same time. There can be a problem with the company VPN server.
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