Company VPN won't connect or keeps disconnecting
Your VPN client either lost internet connection, your credentials changed, or the VPN service is having issues. First restart the VPN client completely. If that does not work, check your internet is working and try a different VPN protocol in settings. If you recently changed your password, update it in the VPN client.
VPN connections drop when your internet is interrupted, when credentials are outdated, or when the VPN client needs to reconnect. We will check your internet connection, verify your credentials are correct, try a different VPN protocol, and restart the VPN client. Most VPN connection problems are fixed by restarting the client or checking internet.
- ✓Have your VPN username and password ready
- ✓Know your company's VPN server address or have the VPN client already installed
- ✓Have a stable internet connection
- ✓Know your company IT support contact if you cannot resolve it
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not realizing internet is down before blaming VPN. Always test your internet first
- Trying the same protocol over and over. Switch to a different protocol if one is not working
- Not updating credentials in the VPN client when password changes
Signs you need professional help
- VPN still will not connect after restarting the client and checking your credentials. You see a server error message. VPN used to work but now cannot connect at all and you have not changed anything.
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