Customer WiFi is slow or customers can't connect
Customer WiFi problems come from too many devices, weak signal, or the router being in the wrong place. Move the router to a central location, restart it, and limit how many devices are connected.
Customer WiFi in retail needs different planning than home WiFi. A fifty-dollar home router can't handle 50 customers streaming video. When customer WiFi is slow, you're dealing with too many devices, dead zones where signal doesn't reach, interference from other devices, or the router needs a restart.
- ✓Is the WiFi router powered on and showing lights?
- ✓Can you connect to the WiFi from your phone?
- ✓Has the router been restarted recently?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Placing the router in the office instead of the customer area
- Setting a WiFi password then not telling customers what it is
- Blaming the router when the ISP's speed is the real problem
Signs you need professional help
- Store is larger than 2,000 square feet and has dead zones, or you have more than 40 customers and WiFi is still slow.
Book a technician
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