Card totals don't match the POS end-of-day report
Reconciliation mismatches happen because: transactions are still pending, voided transactions were counted twice, or the bank is slower to settle. Check if transactions are pending, review voided transactions, and check bank status.
Card mismatches have a simple explanation: some transactions are pending and will settle tomorrow, you voided a transaction but it was counted twice, or the bank takes a day to process batch settlements.
Risk: High
⏱ 20-30 minutes
Intermediate
⚡ Before you start
- ✓Have your bank or payment processor account information ready
- ✓Keep the POS transaction report open for reference
- ✓Note the exact dollar amounts that don't match
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Counting pending transactions as if they're settled
- Not checking system time before suspecting fraud
- Making changes before understanding the issue
Signs you need professional help
- Discrepancy persists after checking the report. Multiple days show mismatches. Call us and we'll help investigate.
Book a technician
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