Card reader won't process payments
Card reader problems are battery, internet, or connection issues. Check the battery, restart the reader and POS, and make sure internet is stable.
When card readers stop processing, your business loses money. The problem is : reader's battery is low or dead, internet dropped, reader lost connection to POS, or software is out of date.
Risk: High
⏱ 10-30 minutes
Beginner
⚡ Before you start
- ✓Is the card reader powered on and showing a light?
- ✓Does it show battery percentage? Is it above 20%?
- ✓Does the POS show the reader as connected?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming reader is broken when it just needs charging
- Restarting only one device instead of both
- Not waiting long enough for reader to fully boot
Signs you need professional help
- Troubleshooting doesn't restore payment processing, the reader is physically damaged, or the payment processor shows account issues. Call us right away.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
