Tap or contactless payments aren't working
Contactless fails because the NFC (tap) feature is disabled or the reader needs restarting. Restart the reader and POS, then check if NFC is enabled in settings.
Contactless payments are now standard. When tap fails, customers either get frustrated or use slower payment methods. The issue is : NFC feature is disabled, reader is in offline mode, or hardware failed.
Risk: Medium
⏱ 5-20 minutes
Beginner
⚡ Before you start
- ✓Does the card reader show a light indicating it's ready?
- ✓Do chip and swipe payments work fine?
- ✓Has the reader been restarted recently?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming entire reader is broken when only NFC is failing
- Not restarting reader after changing NFC settings
- Thinking customer's card is the problem when it's the reader
Signs you need professional help
- Restart and settings changes don't restore tap payments, or tap never worked on this reader. Get in touch and we'll help sort it out.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
