POS receipt printer stopped printing
Check the printer light first. If it's red or yellow, something is physically wrong with the printer. Open the paper tray and clear any jams, check that you have paper, and look for any error messages. A paper jam or empty paper roll is the problem for 90% of stopped receipts.
A receipt printer stops printing for three main reasons: there's no paper, the paper is jammed, or the printer lost its connection to the POS register. The fastest way to find out which one is to check the light on the printer. Green means it's ready, yellow or red means there's a problem. Starting with the physical printer takes 30 seconds and fixes most problems right away.
- ✓Have the receipt printer visible and accessible
- ✓Make sure receipt paper is available in case you need to reload it
- ✓Have the POS system open and ready to test a print from
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to print without checking the paper first. An empty roll means nothing prints no matter what you do
- Not checking for paper jams in the right place. Look inside the print head area, not just the tray
- Restarting the register without restarting the printer. Both devices need to wake up at the same time
Signs you need professional help
- You've cleared the jam, loaded paper, and checked the cables but receipts still won't print. The printer shows an error code you don't recognize. Paper keeps jamming over and over even after you clear it. Get in touch and we'll check if the printer is broken or needs service.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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