POS (point of sale) system showing offline or not processing payments
Your POS system has lost internet connection to the payment processor. Check that your internet is working, restart the register, and check the ethernet or WiFi cable.
When your POS system goes offline, the connection to your payment processor was interrupted. This is from a loose network cable, a WiFi drop, or your internet provider having a problem. We will check your connection, restart the system, and get you back to processing payments.
Risk: High
⏱ 5-20 minutes
Intermediate
⚡ Before you start
- ✓Check that your internet is working by loading a website on another device
- ✓Check that the ethernet cable is plugged into the POS register and the router
- ✓Check your WiFi connection if you use WiFi instead of ethernet
- ✓Restart the POS register by turning it off and on again
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not checking the ethernet cable first. this is the most common cause and it takes 30 seconds to fix
- Assuming the payment processor is down when it is actually just your POS losing connection
Signs you need professional help
- If your POS is still showing offline after checking cables, restarting the register, and confirming your internet is working, call us right away. Your payment processor connection needs to be reset or there is a hardware issue with the terminal.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
