Office copier won't email scanned documents
The copier can't reach the email server. Check the copier has the correct email server settings, the network cable is plugged in, and your IT person has enabled it.
Scan-to-email needs the copier to send emails just like a computer does. It needs the correct email server address, your login details, and a clear path to the internet. Most problems come from wrong settings or the copier being on a blocked network.
Risk: Medium
⏱ 20-30 minutes
Intermediate
⚡ Before you start
- ✓Have the copier plugged into power and network — look for both power and network cables at the back
- ✓Have your IT person's contact information ready in case you need the email server settings or password
- ✓Have a test document ready to place on the copier scanner to verify the fix
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming password is wrong when really the server address is typed wrong
- Not realizing each email system uses different server names and ports
- Not checking with IT before changing copier settings
Signs you need professional help
- If the copier is plugged into the network correctly, you've confirmed the server settings with IT, the credentials are entered correctly, and scan-to-email still doesn't work, get in touch and we'll sort it out.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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