Office printer showing offline on every computer
The printer has lost its connection to the network. Restart the printer first by turning it off and back on. That fixes it for most cases within 30 seconds. If it's still offline after restart, check that it's connected to WiFi or network cable and that your computers can see it on the network.
A printer going offline across every computer at once means it lost its network connection. The fix is a simple restart of the printer. Like rebooting a computer, it reconnects to the network and comes back online. If restarting doesn't work, the cable or WiFi connection is the next thing to check.
- ✓Have access to the printer to check power and network cables
- ✓Know your WiFi network name and password if the printer uses WiFi
- ✓Have a test document ready to print to verify the fix
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the printer is broken when it's just lost connection. A restart fixes most offline errors in seconds
- Removing and re-adding the printer without checking if the printer itself is online first. Do that first
- Plugging the cable in once and not pushing hard enough. Ethernet cables need a firm click on both ends
Signs you need professional help
- If you've restarted the printer and reconnected the network cable but it's still offline on every computer, or the printer shows online but one computer can't print to it, get in touch and we'll troubleshoot the connection.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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