Can't connect to work computer from home
Check that your VPN is connected first. Make sure your work computer is actually turned on. Then update your Remote Desktop app to the latest version.
Remote Desktop needs three things to work: VPN connection, your work computer powered on, and correct login credentials. When it fails, it's one of these three things.
Risk: High
⏱ 10-25 minutes
Intermediate
⚡ Before you start
- ✓Have access to the remote access connection that needs troubleshooting
- ✓Have admin credentials ready if needed for system access
- ✓Have a test procedure ready to verify the fix (e.g., test call, test connection)
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Forgetting to use DOMAIN\username format
- Not checking VPN is actually connected
- Assuming VPN is connected when it's really disconnected
- Using wrong computer name or IP address
- Not waiting for VPN to fully establish before trying Remote Desktop
Signs you need professional help
- If VPN connects but Remote Desktop still fails, computer is online and credentials are correct but still won't connect, or you keep getting certificate or security warnings, get in touch and we'll help sort it out.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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