VPN won't connect or keeps disconnecting
Restart your VPN app completely, update it to the latest version, and check your internet connection is working. Then try connecting again.
VPN needs three things: working internet, correct credentials, and updated software. When it fails, it's one of these.
Risk: High
⏱ 15-30 minutes
Intermediate
⚡ Before you start
- ✓Have access to the VPN setup that needs troubleshooting
- ✓Have admin credentials ready if needed for system access
- ✓Have a test procedure ready to verify the fix (e.g., test call, test connection)
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming internet works without testing
- Not fully closing VPN app before restarting
- Trying wrong credentials multiple times (triggers account lockout)
- Not disabling other VPN apps that conflict
Signs you need professional help
- VPN fails after updating and restarting, internet is fine but VPN won't connect, or VPN connects but immediately drops, get in touch.
Book a technician
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