Work VPN keeps disconnecting when you're on WiFi
WiFi pauses connections it thinks are inactive, and VPN is vulnerable to this. The fix is to turn off WiFi power saving on your device, or to use a wired Ethernet connection instead. If you're on your phone, close the VPN app completely and reopen it to reconnect quickly.
WiFi networks pause connections to save battery, and VPN loses its connection when this happens. Your WiFi is still connected, but the VPN tunnel closes and you lose access to company systems. The fix is telling your device not to pause WiFi, or switching to a wired connection. Both work well. Use whichever is available.
- ✓Have access to the VPN setup that needs troubleshooting
- ✓Have admin credentials ready if needed for system access
- ✓Have a test procedure ready to verify the fix (e.g., test call, test connection)
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the WiFi is broken when it's actually power saving. WiFi stays connected, but VPN loses the tunnel
- Only turning off power saving globally without checking VPN app settings. Some VPN apps have their own timeout settings
- Using WiFi from across the house or through walls. Closer to the router makes a huge difference, especially with VPN
Signs you need professional help
- You've turned off WiFi power saving and the VPN still drops every few minutes, your WiFi signal is strong but VPN keeps disconnecting. IT can need to adjust VPN app settings, or VPN disconnects even on a wired Ethernet connection. This is a different issue that IT needs to investigate, get in touch.
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