Your computer shows a ransom demand
DO NOT PAY. Unplug the computer from the network immediately. Call law enforcement.
Ransomware is a criminal attack that encrypts your files and demands money. Paying doesn't guarantee recovery and funds criminals. Isolation and professional help are the only options.
Risk: High
⏱ Hours to days based on recovery options
Beginner
⚡ Before you start
- ✓Do you see a ransom message with payment demands?
- ✓Are other computers on the network also showing this?
- ✓Do you have recent backups?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Clicking on ransom message (can install more malware)
- Trying to fix it yourself
- Paying the ransom hoping for recovery
- Restarting computers (spreads infection)
Signs you need professional help
- Immediately upon seeing ransom message.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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