An employee clicked a phishing email
Have them change their password immediately from a different computer. Scan their computer for malware. Report the email to IT.
Phishing emails are the number one attack method. When someone clicks, the damage depends on what they did next. Most phishing clicks do not cause harm if handled fast.
Risk: High
⏱ 15-45 minutes
Beginner
⚡ Before you start
- ✓Did they enter a password anywhere?
- ✓Did they download or open an attachment?
- ✓What email address appeared to send it?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Blaming the employee (causes them to hide future incidents)
- Not checking if other accounts use same password
- Skipping the malware scan
Signs you need professional help
- Malware detected on the computer; account shows unauthorized access; or multiple staff members clicked same phishing email.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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