Business phones are not making or receiving calls
Check your internet is working. Restart the router and the phone. VoIP needs internet to work, so if internet is down, phones are down.
VoIP phones work over internet like email. No internet = no phone service. Check internet first, then check phones are plugged in and powered on.
Risk: High
⏱ 10-20 minutes
Beginner
⚡ Before you start
- ✓Have access to the phone or audio system that needs troubleshooting
- ✓Have admin credentials ready if needed for system access
- ✓Have a test procedure ready to verify the fix (e.g., test call, test connection)
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming provider is the problem without checking internet first
- Not restarting both modem AND router
- Only restarting the phone without restarting router
Signs you need professional help
- Internet is fine but phones still won't work Multiple phones all down and restarting doesn't help
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
