Calls aren't forwarding to the right person
Check that the forwarding rule is turned on and saved. Make sure the person's phone is plugged in and online. Check that you didn't type the extension number wrong.
Call forwarding tells your phone system to send calls somewhere else. If it's not working, it's because the forwarding is turned off, the destination phone is offline, or you typed the wrong extension number. This article helps you check and fix these common issues.
Risk: High
⏱ 10-20 minutes
Intermediate
⚡ Before you start
- ✓Have access to the phone or audio system that needs troubleshooting
- ✓Have admin credentials ready if needed for system access
- ✓Have a test procedure ready to verify the fix (e.g., test call, test connection)
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Setting up the forwarding but forgetting to click Save or Apply
- Typing the extension number wrong and not checking it against the directory
- Not checking if the destination person's phone is powered on
- Assuming the VoIP provider is the problem before checking your own settings
Signs you need professional help
- The forwarding rule is on, the destination phone is online, but calls still do not forward Multiple extension forwards aren't working -- suggests a system problem You see error messages about permissions when trying to set up forwarding
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