Game you bought isn't showing in your library
The game is on your account but your console hasn't synced yet. Restart your console completely to refresh everything. This works. If the game still doesn't show up, you have bought it on a different account that's set up on this console.
When you buy a game, it gets linked to your account but sometimes the console takes a moment to show it in your library. A full restart syncs everything between your console and the online service. If you're still not seeing it, the game can be tied to a different account on your console or there can be a licensing issue that needs a simple fix.
- ✓Have your console powered on and ready to restart
- ✓Know which account you bought the game on
- ✓Have access to check your email if needed for purchase confirmation
- ✓If other accounts use this console, know which ones so you can check them
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not restarting the console fully. Just putting it to sleep doesn't refresh the library
- Checking the wrong account. The game can be on a different profile
- Assuming the purchase didn't go through when it just needs time to sync
Signs you need professional help
- The game still doesn't appear after a full restart and license refresh. The store shows you own it but won't let you download it. You see an error when trying to access the game.
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