Game audio keeps cutting out or crackling
It is a loose HDMI cable or the audio format is not compatible with your TV. First, make sure the HDMI cable is plugged in firmly at both ends. If that does not work, change the audio output to PCM Stereo in your console settings.
Game audio cuts out for a few common reasons: the HDMI cable is loose or damaged, the console's audio format does not work with your TV, your wireless headset is too far away or experiencing interference, or the game itself is using too many sounds at once. The good news is you can fix this without replacing anything.
- ✓Have your HDMI cable checked and handy - you may need to reseat it
- ✓Keep your wireless headset charged before starting if you use one
- ✓Stay near your console for the entire troubleshooting process so you can test after each step
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the console is broken when the HDMI cable is just loose. Always check the cable first
- Using an old HDMI cable instead of a newer one. Old cables do not work well with modern audio formats
- Not moving the wireless headset away from the WiFi router. Interference is very common
- Forgetting to charge the wireless headset battery
Signs you need professional help
- Audio cuts out in all games within seconds of starting, you have tried all steps and audio still cuts out regularly, console is very hot at the same time as audio cutting out, or audio works on TV speakers but not on wireless headset after re-pairing.
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