Console can't connect to game servers
This is a problem with your console's internet settings or a temporary outage. Restart the console completely, then restart your router. If that doesn't work, check your WiFi password or try a network cable.
Your console connects to the internet but the game servers don't recognize the connection. The problem is a temporary hiccup in the connection between your console and the game servers, or your internet connection dropped without showing an obvious error. A full restart of both your console and router clears out these temporary problems. If that doesn't work, there's an issue with how your internet is set up.
- ✓Have another device nearby to test if the internet is working at home
- ✓Have access to your router if you need to restart it
- ✓Have an Ethernet cable available if you want to test a wired connection
- ✓Know the WiFi password so you can re-enter it if needed
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Blaming the console when the problem is the internet. Other devices would show the problem too if it was console hardware
- Restarting just the game instead of the whole console. A game restart doesn't fix connection problems
- Assuming the servers are down without checking. Most connection errors are at home, not on the server side
Signs you need professional help
- You've restarted the console and router, switched to a network cable, and the error still happens. The error is happening on multiple games, not just one.
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