Game downloads on your console are extremely slow
Slow console downloads are because the console is on WiFi too far from your router or too many other devices are using the internet. Move the console closer to the router, or plug it in with an Ethernet cable if possible. This fixes it Every time.
Your console downloads games over your internet, so the speed depends on how strong your connection is. If the console is on WiFi far from the router, or if other people are streaming video or downloading large files at the same time, game downloads slow to a crawl. Moving closer or switching to a wired connection makes a huge difference.
- ✓Know where your WiFi router is and how far the console is from it
- ✓Have an Ethernet cable ready if you want to test a wired connection
- ✓Have another device (phone or computer) ready to test internet speed using speedtest.net
- ✓Let any household members know you'll be testing downloads so they can pause streaming if needed
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the console is broken when it's just a WiFi or internet speed problem
- Not realizing that WiFi distance matters. Moving the console 10 feet closer to the router can double the download speed
- Leaving cloud backups running on other devices while trying to download games. These silently eat up bandwidth
Signs you need professional help
- You've moved the console close to the router and switched to Ethernet, but downloads are still under 3 Mbps. Your internet speed test shows good download speed on your phone, but the console is still slow. Multiple consoles all have slow downloads at the same time.
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