Wireless controller won't charge
It's a bad USB cable or a loose connection. Try a different USB cable first. Most charging problems are caused by a damaged cable. If that doesn't work, make sure the cable is plugged in firmly and the port isn't damaged.
Controller charging problems are caused by a bad USB cable, a loose charging port, or a damaged battery. The USB cable is the most common culprit. Try a different cable first. If that doesn't fix it, check that the port isn't loose or damaged.
- ✓Have another USB cable nearby to test with — phone chargers work for most controllers
- ✓Keep a dry cotton swab nearby in case you need to clean the port
- ✓Have your console and controller both ready to test
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not trying a different cable first
- Using wet or damp cleaning methods on the port
- Not pushing the cable in firmly enough
Signs you need professional help
- If the controller is new and won't charge, it can be a manufacturing defect covered by warranty. If the controller won't charge with any cable from any power source, or the charging port is visibly damaged or bent, contact support for assistance.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
