Controller won't connect to your console
Plug the controller into your console with a USB cable. This resets the wireless pairing. Once connected via USB, press the PS or Xbox button and the controller should re-pair wirelessly.
Controllers use Bluetooth wireless to connect to the console, but sometimes the pairing gets lost. The fastest fix is to connect the controller with a USB cable, which forces it to re-pair. Charging the controller battery is also important because a dead battery can't pair wirelessly.
- ✓Have a USB cable available that fits your controller
- ✓Make sure your console is powered on and nearby
- ✓Have the console menu or a game open so you can test the connection after pairing
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to pair wirelessly when the battery is dead
- Forgetting to press the button after connecting via USB
- Not waiting long enough for the pairing to complete
Signs you need professional help
- If the controller won't connect via USB either, the console doesn't recognize the controller even when plugged in, or multiple controllers all won't pair to the same console, contact support for assistance.
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