Console won't display in 4K on your TV
Use a 4K-rated HDMI cable (HDMI 2.0 or 2.1), try a different HDMI port on your TV (not all ports support 4K), and enable 4K in the console's display settings.
4K won't display because of a bad HDMI cable, the wrong TV port, or the console's 4K setting being off. We'll swap the cable, try a different port, and turn on 4K in console settings.
Risk: Low
⏱ 10-20 minutes
Beginner
⚡ Before you start
- ✓Have your TV's manual or specs handy — you'll need to know which HDMI port supports 4K
- ✓Keep a quality HDMI 2.0 or 2.1 cable nearby in case you need to swap
- ✓Check that your TV is confirmed 4K capable before starting
- ✓Make sure your console is turned off before unplugging any cables
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Using the HDMI cable that came with the TV instead of a quality 4K cable
- Not trying different TV ports before assuming your port doesn't support 4K
- Turning on 4K but not waiting for it to fully activate
Signs you need professional help
- You've tried multiple cables and ports and 4K still won't work, or the console shows 'No Signal' when you try to enable 4K. Contact the console manufacturer — the 4K output hardware will/does be failing.
Book a technician
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