Screen goes black during gameplay but console is still on
Your HDMI cable is loose or failing. Check that it's firmly plugged into both the console and the TV. If it's already tight, try a different HDMI cable or a different HDMI port.
When the screen goes black but the console keeps running, the problem is the connection between the console and the TV. A loose or damaged HDMI cable stops the video signal without affecting sound or power. We will check and tighten the cable, test different ports, and replace it if needed.
- ✓Have an extra HDMI cable nearby if possible, so you can test with it
- ✓Make sure your TV and console are both powered on and set to the right input
- ✓Keep a game open that's ready to play so you can test if the black screen happens again
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not pushing the HDMI cable in far enough to fully seat it. It needs to go in firmly until you feel resistance
- Thinking the console is broken when the cable or TV port is actually the problem
Signs you need professional help
- If the black screen continues even with a new HDMI cable and a different TV port, the console HDMI port is failing internally. Give us a call and we will help you work with the manufacturer on a repair.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
