Game downloads on your console are taking forever
The console's Wi-Fi signal is probably weak, or other devices are using up your bandwidth. Move the console closer to the router, check that other devices aren't streaming, and run a speed test to see what bandwidth you actually have.
Game downloads depend on how good your Wi-Fi signal is to the console, how much bandwidth other devices are using, and whether the game publisher's servers are busy. Weak Wi-Fi signal is the most common cause. The fix is moving the console closer or making sure no one is streaming while you download.
- ✓Know where your router is located so you can move your console closer if needed
- ✓Have an Ethernet cable available if your router is within reach
- ✓Make sure you have 15-20 minutes available to download a test file after making changes
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Thinking your console should download at the same speed your computer does. Consoles have weaker Wi-Fi than computers
- Not realizing 5 GHz Wi-Fi doesn't reach as far as 2.4 GHz
- Blaming your internet when it's actually the Wi-Fi signal to the console
Signs you need professional help
- If your speed test shows good speeds but downloads are still slow even with the console close to the router, or if using an Ethernet cable doesn't improve speeds, contact your internet provider to check your plan is delivering advertised speeds.
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